Roberto Santos is an assistant professor of criminal justice at Radford University in Virginia. He was previously a police commander with the Port St. Lucie (Florida) Police Department where he served for 22 years. Roberto was the catalyst for the work on problem solving, analysis, and accountability institutionalization in the Port St. Lucie Police Department. He conducts the problem solving, analysis, and accountability training for his own as well as other police departments around the country and has co-authored several published articles on this topic. He supervised the special investigations unit (narcotics) as well as the crime and intelligence analysis section of the department. Roberto earned his master's degree in criminology and criminal justice at Florida Atlantic University (FAU) and his doctorate at Nova Southeastern University.