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Additional Resources
Dispatch Monthly Magazine. Nextel's campaign to stop accidental wireless 911 calls. http://www.911dispatch.com
White County Illinois. An ordinance to adopt penalty guidelines for the abuse of the 911 emergency telephone system within White County, Illinois. http://www.911dispatch.com
Mazerolle, L., D. Rogan, J. Frank, et al. (2003). Managing citizen calls to the police: An assessment of non-emergency call systems. Washington, D.C.: U.S. Department of Justice.
Free Bound Copies of the Problem Guides
You may order free bound copies in any of three ways:
Online: Department of Justice COPS Response Center
Email: askCopsRC@usdoj.gov
Phone: 800-421-6770 or 202-307-1480
Allow several days for delivery.
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Misuse and Abuse of 911
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