• Center for Problem oriented policing

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Dunworth, T. (2000). "Criminal Justice and the IT Revolution." In J. Horney (ed.), Policies, Processes and Decisions of the Criminal Justice System: Criminal Justice 2000. Washington, D.C.: U.S. Department of Justice, National Institute of Justice.

Federal Communications Commission (1999). FCC Docket No. 94-102, adopted May 13 and released June 9. Available at [Full Text]

Halifax Regional Fire and Emergency Service (2002). Available at http://www.region.halifax.ns.ca/Fire/pages/911qanda3.htm.

Hannibal Courier-Post (1997). "Board Warns Against False 911 Calls," Dec. 18.

Hixson, R. (2001). National Emergency Number Association letter to 21 wireless carriers, Dec. 12. Available at www.nena.org [Website]

Larson, R. (1998). "9-1-1 Hangups." 9-1-1 Magazine (September/October). Available at www.9-1-1magazine.com [Website]

London Metropolitan Police (2001). "Silent Solution for 999 Mobile Telephone Calls Without Service Request." Press release, Nov. 12.

Ma, K. (2001). "Frivolous 911 Calls Drain Sheriff's Resources." North County Times, The Californian, Feb. 19. Available at www.nctimes.com

National Emergency Number Association (2001). "Report Card to the Nation," Sept. 11.

Office of Community Oriented Policing Services (2000). 311 for Nonemergencies: Helping Communities One Call at a Time. Washington, D.C.: U.S. Department of Justice, Office of Community Oriented Policing Services. [Full Text]

Tangonan, S. (2000). "911 Service Burdened by Casual Use." The Courier-Journal, July 22. Available at www.courier-journal.com

Wakefield Police Department (1992). "E-911: Chapter 112 of the Wakefield Code." Available at [Full Text]

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